The Easy Comforts catalog and internet business was established by the Walter Drake Company to provide value-priced health and personal care merchandise to their maturing customer. Whether you are seeking products for yourself, a family member, loved one, or friend, these products are designed to ease you through difficult times and situations and provide comfortable solutions. When life presents a physical challenge, we are here to help you get through those times so you can enjoy better ones!

How can I contact Easy Comforts?

Click here to contact Easy Comforts.

How can I get a job at Easy Comforts?

Click here to view employment opportunities at Easy Comforts.

What if I have a New product idea?

We are always looking for new and innovative products to sell via our website and catalog. Please contact us at the following address with any products you wish to submit. Please supply us with a detailed description, product photos or possibly a sample of your product.

Easy Comforts
Attn: Product Ideas
250 City Center
Oshkosh, WI 54906
newideas@EasyComforts.com

Please submit all customer service issues by CLICKING HERE.

How do I get to the Easy Comforts locations?

Directions to our Executive Offices
250 City Center
Oshkosh, WI 54906
Phone: 1-920-231-3800

From Highway 41:
Exit Highway 41 at 9TH AVENUE
IF NORTHBOUND: Turn RIGHT
IF SOUTHBOUND: Turn LEFT
Turn LEFT onto SOUTH MAIN ST
Turn LEFT onto CEAPE AVE
Turn RIGHT onto COMMERCE ST
Turn LEFT onto CITY CENTER
Visitor parking is in front of office along river.

Directions to our Distribution Center
2155 South Oakwood Road
Oshkosh, WI 54906
Phone: 1-920-231-3800

From Highway 41:
Exit Highway 41 at Highway 44.
If NORTHBOUND, turn left.
If SOUTHBOUND, turn right.
Turn RIGHT on Highway 91.
Turn RIGHT on OAKWOOD ROAD.
Easy Comforts is on the left before the stop sign.

What are the Easy Comforts Affiliate Programs?

We recently partnered with Linkshare to manage our affiliate program. Join our affiliate program today and earn cash by promoting our brand and products on your website. When one of your customers visits our site and makes a purchase, we pay you a commission. For more information and to join, please visit the Linkshare affiliate website.

What is the Easy Comforts Environmental Policy?

Did you know?

* Easy Comforts Company has invested $150,000 in lighting upgrades at the distribution center that has resulted in the annual electricity savings of 1,100,000 kilowatt hours. This is the equivalent of providing electricity to 100 homes or the energy of 1990 barrels of oil. The impact of this project is reducing our carbon footprint by 2,522,920lbs of CO2 annually. Click here for more detail.
* Easy Comforts Company uses corrugate shipping containers made from over 60% post consumer content.
* Easy Comforts Company is committed to recycling. Annually, our distribution center recycles 600 tons of cardboard and 60 tons of office paper.
* From 2005 to 2007 our use of lighter weight paper has reduced our total wood use by 1,472 tons, or 10,191 trees. The energy saved was 21,806 million BTU’s, enough to power 240 homes each year. Greenhouse gases were reduced the equivalent of 4,364,582 lbs CO2, or the emissions from 396 cars per year. Wastewater was reduced 10,219,474 gallons. Click here for more details.
* The Easy Comforts Foundation donates more than $100,000 each year to support charitable, scientific, literary and educational institutions

Click here to see our entire environmental policy and vision statement.

Can I cancel an order after it has been submitted?

You may not cancel your submitted order through our website. You may call our customer service department at 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central). You may also email us at help@EasyComforts.com. Have your customer order number ready to give to us. We’ll be more than willing to assist you.

Can I check my phone or mail orders on the web?

Once you place an order and establish an account at EasyComforts.com you will be able to check the status of the orders you place online. At this time you are not able to check the status of your phone, fax, or mail orders through your online account. Click here to log into your account or create an account.

Can I get help with my online order?

Yes! You may call our customer service department at 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central). We will be happy to help you.

Can I place an order online and send you a check?

We do not offer that kind of payment option. However, you may download a printable order form from the website and mail it in with a check.

How does Installment Billing work?

Installment billing is available for credit card orders only and is subject to approval. (Debit cards may be used however charges will be preauthorized and funds will be reserved in your account prior to billing.) Merchandise total must exceed $100 after discounts, promotions, and gift certificates have been applied to your order. Your merchandise total will be divided into equal payments. The first payment will also include shipping & handling fees and sales tax and will be charged to your credit card on the date we ship your order. The balance due will be divided into equal monthly payments each commencing 30 days from the date of your previous payment. We will automatically charge your credit card until full payment is received. In the case of split shipments, drop shipments, or backorders your payments may be split based on when your items ship. There is no interest charged by The Easy Comforts Company for installment billing. Normal interest charges may be applied by your credit card company per your individual card agreement. If unable to obtain credit card authorization at the time of billing, you authorize The Easy Comforts Company to charge up to the full unpaid balance to another credit card we have on file. Installment Billing only available on select offers.

Do I have to pay sales tax?

Easy Comforts collects the applicable sales tax on all orders shipped to Wisconsin.

Colorado and Oklahoma Sales Tax

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.

For Oklahoma purchasers, the tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, www.tax.ok.gov.

We may be required by Colorado law to provide purchasers an end-of-year summary of Colorado purchases in order to assist purchasers in filing their tax returns. We also may be required by law to provide the Colorado Department of Revenue with a report of the total amount of all your purchases at the end of the year. We will not provide any transactional details to the Department other than the total amount of your purchases.

Some customers have asked why these new requirements exist. We are required to provide the notice and the reports described above for Colorado purchases based on a Colorado law (HB 1193) enacted in February 2010. We are required to provide the notice (but not the reports) above for Oklahoma purchases based on an Oklahoma law (HB 2359) enacted in June 2010.

Do I have to register to place an order?

No, but you may register to start an online account with your own unique password during the checkout process. You may use this password to check on the status of your order. You may feel free to create an online account by clicking this link: My Account. Please keep in mind that you will not be able to check your order history or the status of your order if you are not logged into your account at the time you submit an order.

How do I check the status of my web order?

You may check the status of your order online, provided you have previously created an account. To check on the status of your order, log in to your account and click on the Order Status link.

I forgot my password. What do I do?

If you have forgotten your password, click here.

What should I expect to happen once I place an online order?

Once you submit your order, we will email you twice, confirming that we have received your order. The initial confirmation does not contain any details, but lets you know we have received your order. You will then receive a more detailed confirmation within minutes of ordering. We will also email a shipping confirmation when your order has been shipped from our fulfillment center.

When I add a product to my basket, nothing happens.

A couple of tips may be helpful while shopping at our website:

1) Please enable cookies on your computer for our website, as this is necessary when entering codes from our catalogs or email offers. You may also want to remove any existing cookies that our website has added to your computer. You can do this in your Internet Explorer toolbar by going to Tools, Internet Options, and then Delete Cookies.

2) Verify that your current security level is at, or below, Medium. You may do this in Internet Explorer by going to Tools, Internet Options, then to the “Security” tab. There is a box in the lower half of the window that is called “Security level for this zone”. If this box says “Medium”, “Medium-Low” or “Low”, do not change it. If the box shows “High” please move the slider down to “Medium”, and press the “OK” button.

We hope this will enhance your shopping experience on our website. If you continue to have further difficulties with our website, please contact us at the number below to place your order.

When will my credit card be charged?

Your credit card is charged when the merchandise ships from our fulfillment center. Back orders are not charged until the merchandise ships.

Which credit cards do you accept?

We accept Visa, MasterCard, American Express and Discover.

How do I track an Order's Status?

You can check the status of your order at any time by logging into your account and clicking on the "Check the Status of My Recent Orders" link.

How can I find more about my previous Orders?

You can check your order history at any time by logging into your account and clicking on the "Order History" link.

What are my Ordering and Payment Options?

Whether this is your first time shopping online or your hundredth time, we want your shopping experience to be as enjoyable as possible. That's why we offer two easy and convenient ways to shop the Easy Comforts website. Take a look...

One way to shop our website is to simply browse through the items by clicking on a category along the top of the screen or just by selecting one of the many items we feature each month. This way you'll be able to take a peek at all of our handy, hard to find, great value gadgets and gifts.
And if you have an idea of what you're looking for but aren't sure exactly where to find it, try our Search Feature located at the top of the page. It allows you to look for an item using a keyword or by simply typing in the 6-digit product number.

What are your terms of Use?

EasyComforts.com website ("Site") is currently being provided to you free-of-charge, subject to your acceptance of our Terms and Conditions. We reserve the right to change and revise these Terms and Conditions without prior notice as we see fit. If you violate the terms of this Agreement you will have your access canceled and you may be permanently banned from using the Site and any interactive services. You should check these terms and conditions periodically. By using EasyComforts.com after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.

Entering the Site will constitute your acceptance of both the Privacy Policy and Terms and Conditions, whether you have read them or not. If you do not agree to abide by these terms, please do not enter the Site.

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

Privacy

Please review our Privacy Policy, which goes into further detail on how we at Easy Comforts protect your privacy while using our site or ordering from us.

Copyright

By accessing EasyComforts.com, you acknowledge that the Site contains graphics, code, information, data, software, photographs, videos, typefaces, music, sounds, and/or other material that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that rights are valid and protected in all forms existing now or yet to be developed. Permission is granted to electronically copy and print hard copies of pages from this Web site solely for personal, non-commercial purposes related to the placement of an order or shopping with EasyComforts.com. Except as provided in the preceding sentence or as permitted by the fair use privilege under the U.S. copyright laws (see, e.g., 17 U.S.C. Section 107), you may not upload, post, reproduce, or distribute in any way content protected by copyright, or other proprietary right, without obtaining written permission from EasyComforts.com.

This Web site may contain errors or inaccuracies and may not be complete or current. EasyComforts.com reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information, including pricing, at any time without prior notice. Further, EasyComforts.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, EasyComforts.com shall promptly issue a credit to your credit card. We apologize for any inconvenience.

Trademarks

EasyComforts.com and other marks found on the Site are registered trademarks or registered service marks of EasyComforts.com, in the United States and other countries. EasyComforts.com, as well as page headers, custom graphics, buttons, images and other content on this Web site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Easy Comforts. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Web site is strictly prohibited.

Accessing EasyComforts.com

You may not download or modify any portion of EasyComforts.com without our expressed written consent. This includes, but is not limited to, any commercial use of EasyComforts.com or its contents by you or for a third party, any collection and use of our product images, listings, descriptions, and/or prices, or any use of data gathering and extraction tools, including data mining and robots. The Site or any portion of the Site may not be reproduced, duplicated, copied, or otherwise used for any commercial purpose without our expressed written consent.

Your Account and Password

By using EasyComforts.com you agree that you alone are responsible for maintaining the confidentiality of your account information and password and that you alone are responsible for anyone accessing your computer. Further, you agree that you alone accept responsibility for all activities that occur under your account or password. We reserve that the right to refuse service, terminate accounts, remove or edit content, or cancel orders will be at sole discretion.

Disclaimers and limitations of liability

ALL CONTENT ON THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY ADVICE THAT MAY BE GIVEN TO YOU OVER THIS WEBSITE, ARE PROVIDED "AS IS" AND ALL USE OF THIS WEBSITE IS AT YOUR OWN RISK. Neither EasyComforts.com, nor its Associates warrant the accuracy, integrity, or completeness of the Content provided on the Site. Further, the Content provided on the Site is applicable for use in the United States.

Under no circumstances shall EasyComforts.com or its Associates be liable for any damages that result from the use of or inability to use EasyComforts.com, including but not limited to mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, any failure of performance, communications failure, theft, destruction or unauthorized access to EasyComforts.com records, programs or services. You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through EasyComforts.com.

IF YOU ARE DISSATISFIED WITH THIS WEBSITE AND THE CONTENT THEREON, OR THE TERMS AND CONDITIONS, OR OF THE PRIVACY POLICY, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THIS WEBSITE. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).

Termination of Account

We may suspend your right to access, or terminate access to all or part of EasyComforts.com, without notice, for any conduct that we believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or EasyComforts.com

Enforcement

By accessing EasyComforts.com, you agree that your access and use of this Website is subject to the Terms and Conditions, and all applicable laws, as governed by the laws of the State of Wisconsin.

Submissions

Any suggestions, ideas, messages or data submitted by you to Easy Comforts through this Website or other affiliated websites shall be and remain the exclusive property of Easy Comforts. Therefore, we discourage you from submitting information that you do not want Easy Comforts to have, including confidential information or original creative materials such as product ideas. Your submission of such information shall constitute an agreement that Easy Comforts has all worldwide right, title and interest in and to all copyrights and other intellectual property rights in the information. Easy Comforts is entitled to use, copy, modify, disclose and distribute any of the information for any purpose without restriction or compensation in any way to you.

Miscellaneous

The Terms and Conditions constitute the entire agreement between you and Easy Comforts with respect to this Website. The Terms and Conditions you are reviewing supercede all prior communications and proposals, whether electronic, oral or written between you and Easy Comforts with respect to this Website. No modification of the Terms and Conditions shall be effective unless done so by Easy Comforts or its representative.

Do you have an order form that I can print?

Yes, click here to view our printable order form.

Can I find out if a product I want to order is in stock?

Yes, we will let you know about availability before you add a product to your cart. Additionally, once you review your shopping cart, inventory availability will be listed for each of your products.

I can't find an item on your website that I know I saw in your catalog. Can I still order it?

Please call our customer service department at 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central) to check the availability of the product you wish to order.

I can't find the product I am looking for. How do I search for it?

Enter the item number, the product name, or a description of the product in the search box at the top of this page. Click the Search button.

Can I have my order shipped to me at a different address?

You can ship an order to yourself at a different address. Physical street addresses are preferred to a P.O. Box number. You may not express ship orders to a P.O. Box.

Do you have express shipping?

Yes, we have four express shipping methods in addition to the standard shipping. Express shipping is not available for shipments outside the contiguous US, to P.O. Boxes or for oversized, drop-ship or out-of-stock items.

UPS Ground: Your order will arrive in 3 to 4 business days after leaving our warehouse (see "How do you ship orders?" below for processing time). Delivery occurs Tuesday through Saturday for residences; Monday through Friday for business addresses. Additional cost: $7.95
UPS 2nd Day: Your order will arrive in 2 business days after leaving our warehouse (see "How do you ship orders?" below for processing time). Delivery occurs Monday through Friday. Additional cost: $9.95
UPS Standard Overnight: Your order will arrive the next day after leaving our warehouse (see "How do you ship orders?" below for processing time). Delivery occurs Monday through Friday. Additional cost: $32.00

USPS Priority Mail is for customers OUTSIDE THE CONTIGUOUS UNITED STATES ONLY. It is highly recommended that shipments to Alaska, Hawaii, Puerto Rico and U.S. Territories choose Priority Mail Service in order to receive their package in 7-10 business days; otherwise, it can take as much as 2 to 3 weeks. Additional cost: $3.99

Do you ship internationally?

Yes, we will ship to APO and FPO address as well as Alaska, Hawaii, Puerto Rico, US Territories (see “Do you have express shipping?” above for more details) and Canada (see Canadian FAQs). Also, if you live outside the US and wish to ship to a US state or territory, we can arrange to have your order set up with a foreign billing address and US shipping address by calling Customer Service at 1-855-202-7391.

How do you ship orders?

We use USPS as our primary delivery agent. In most cases, orders that ship from our distribution center will arrive in approximately 7 to 9 business days. We process all non-personalized, in-stock items within 2 business days of receipt of your order. Allow 2 to 3 additional business days for orders with personalized items. Upon completion of your order allow 5 business days for delivery. Please use a street address whenever possible; P.O. Boxes may delay delivery.

All items that are in stock will ship together unless they are physically extra large or are drop-ship (direct delivered from another location).

We also have express shipping options available via UPS. See “Do you have express shipping?” above for more details

What are your shipping costs?

Please see the Shipping Cost table below for standard shipping rates. Please note:

Some of our larger items may require additional shipping charges as indicated in the product copy.
$3.99 will be added to your shopping cart for each package sent to an additional address.
There may be additional charges for shipments to Canada (see Canadian FAQs).
To substantially decrease shipping time, it is recommended that shipments to Alaska, Hawaii, Puerto Rico and US Territories be done via USPS Priority Mail (see “Do you have express shipping?” above for more details)
We do ship to APO/FPO addresses.

Shipping Costs

Merchandise Subtotal	Please Add
$0.00 - $9.99	$3.99
$10.00 - $19.99	$4.99
$20.00 - $29.99	$6.99
$30.00 - $44.99	$7.99
$45.00 - $59.99	$9.99
$60.00 - $79.99	$11.99
$80.00 - $99.99	$13.99
$100.00 or more	$15.99

What if I have a credit card replacement or exchange?

On credit card replacements or exchanges, the original order will be credited and the replacement or exchange will be recharged.

What should I do if I received a damaged, missing or incorrectly personalized item(s)?

Call, write, fax or email our Customer Service Department. There is a 24-hour turn-around period for Customer Service emails.

Call: 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central)
Fax: 1-920-231-6942
Email: help@EasyComforts.com
Write:
Easy Comforts, Return Goods
2155 S. Oakwood Road
Oshkosh, WI 54906

All other merchandise can be returned via Parcel Post.

How can I do a Return or Exchange?

All returns must be made within 45 days from the date of shipment.
If you have a damaged or missing or item(s), call, write, fax or email our Customer Service Department.

Call: 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central)
FAX: 1-920-231-6942
Email: help@EasyComforts.com

Write:
Easy Comforts, Return Goods
250 City Center
Oshkosh, WI 54906

All other merchandise can be returned via Parcel Post.

To return an item, fill in the reverse side of your packing slip and send it to us along with the item. If you no longer have your packing slip, please put all of the information on a separate sheet of paper and mail along with the item to: Return Goods, 2155 S. Oakwood Rd, Oshkosh, WI, 54906.

Or, you can print a return label for your convenience and have the cost deducted from your return.

On credit card replacements or exchanges, the original order will be credited and the replacement or exchange will be recharged.

How can I request a catalog?

Click here to request a catalog.

How can I signup for Easy Comforts emails?

Click here to sign-up for emails.

How can I signup for Custom Corporate Gifts?

We are pleased to help you create custom products for business gifts, commemoratives and incentive programs. Please call our Customer Service Department at 1-855-202-7391 for details.

How do you ship to Canada?

Easy Comforts fulfills online Canadian orders through our partner, Borderfree. Simply add items to your order and click on Canadian Check Out to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Customer Service at 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central), or email us at help@EasyComforts.com.

How much duty do you charge on Canadian orders?

Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Check Out." You will see the exact duty charges prior to submitting the order.

How much tax will I be charged on my order?

The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

Province of Delivery	GST	PST	HST
Alberta	5%	-	-
BC	-	-	12%
Manitoba	5%	-	-
New Brunswick	-	-	13%
Newfoundland & Labrador	-	-	13%
Northwest Territories	5%	-	-
Nova Scotia	-	-	15%
Nunavut	5%	-	-
Ontario	-	-	13%
Prince Edward Island	5%	-	-
Quebec	5%	-	-
Saskatchewan	5%	-	-
Yukon Territory	5%	-	-

What are your shipping and handling charges for Canadian orders?

Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out. Also included will be a processing fee. This is a flat fee to help defray the cost of handpicking your order. This fee will be included in the shipping and handling fee when you check out. We will tell you the exact charges for your desired item(s) before you actually place an order.

What are my shipping options to Canada?

Easy Comforts offers the following shipping options to Canadian buyers:

Shipping Method	When in-stock items will arrive
Standard	6-13 business days (Monday through Friday, do not count weekends)*
Expedited	6-8 business days (Monday through Friday, do not count weekends)*
Express	5-8 business days (Monday through Friday, do not count weekends)*

*Add 2-3 days for orders with personalized items.

What will show up on my credit card statement?

Your order will be billed to your credit card by our international service provider, Borderfree. "Easy Comforts WEB/PH ORDER BRDFREE" will appear as the billing company.

When will I be billed?

Your credit card will be billed by Borderfree once your order clears the Canadian border.

What exchange rate is applied to my orders?

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars before you actually place the order.

How do I track my order?

Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to help@EasyComforts.com.

What is the returns policy for Canadian orders?

All returns must be made within 45 days from the date that you receive the shipment. Personalized items cannot be returned for reasons other than defects in material or workmanship. If you have any damaged, missing, or incorrectly personalized item(s), call, write, or email our Customer Service Department. Information on how to do a return is listed on the back of the packing slip that is included with every shipment.

What is the Processing Fee?

The Processing Fee helps us maintain the lowest possible prices and shipping charges by offsetting a portion of the cost to process and fulfill your order. We choose not to hide these costs within our shipping chart or cover them by raising the price of our products.

Join our Buyer's Club and receive FREE shipping and 10% discount on all orders.
OR
Sign up for our Email list and receive special offers!

What is Auto Refill?

The Auto Refill program is an automatic delivery service which allows you to receive select products you use on a regular basis every 30, 60, 90 or 120 days depending on the item. No need to worry about reordering. Your shipping is FREE on subsequent orders so you save both time and money when you sign up.

How do I opt into the program?

It is very easy to sign up for the Auto Refill program. To order online simply select the Auto Refill option when placing an eligible item into your shopping cart. When placing an order by phone simply request the Auto Refill service.

How much is shipping?

On your initial order you will pay the regular shipping and handling price as noted in our shipping and handling chart. On all subsequent refill orders your shipment is FREE.

How do I change my order?

In order to make any changes such as the quantity of your delivery, the delivery date, your delivery address, email (help@EasyComforts.com) or call (1-855-202-7391) customer service and they will be happy to help you out. It is best to call at least 7 to 10 days prior to your normal delivery date in order for us to try to accommodate your request.

How do I cancel my program?

If you wish to cancel your program for any reason, simply email (help@EasyComforts.com) or call (1-855-202-7391) customer service and they will be happy to assist you.

Easy Comforts Auto Refill Terms and Conditions

Unless modified by the customer, the credit card used to set up the initial Auto Refill order will be charged for subsequent orders. Subsequent orders will be authorized 1-2 days prior to shipment and charged when shipped. Only credit or debit cards can be used as payment for Auto Refill orders. Gift vouchers, checks, and PayPal will not be accepted at this time. Order amount may vary due to changes in price. Product prices will reflect pricing at time of shipment. Auto Refill is not available for international orders. If an Auto Refill item is temporarily out of stock you will receive notification. Your order will ship when the item is back in stock and refill shipments will continue at the specified frequency from the date of the most recent shipment. Easy Comforts will notify you via email or letter if an item has been permanently discontinued.

- Remember to look for this icon for eligible products = Auto Refill

What are Gift Certificates?

Gift certificates are available in whole-dollar amounts from $5 to $150. To purchase, please call us at 1-855-202-7391. Gift certificates can be mailed directly to the gift recipient, if desired. Certificates can be used as payment for phone or mail orders. At this time, we are not accepting gift certificates as payment on web orders.

How do I know if my online order is secure?

Your EasyComforts.com shopping is safe with the use of Secure Sockets Layer (SSL) and Data Encryption Standard (DES) on our online server. To take advantage of secure shopping, you must have an SSL/DES compatible browser such as Netscape or Explorer. By using SSL, all online communications between you and EasyComforts.com are protected from being intercepted, viewed, or altered by unauthorized parties.

What will you do with my name, email address, and order information?

Your shipping and billing address may be used to send you our print catalog or catalogs and direct mail from our affiliated companies that we feel may be of interest to you. We may also trade your name and mailing address with other reputable mail order companies. If you do not want your name traded with or rented to other companies, email our customer service department at help@EasyComforts.com, call 1-855-202-7391 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central) or fax us at 1-920-231-6942. There may be up to a 24-hour turnaround period for Customer Service emails.

Who can I contact with a Public Relations inquiry?

If you are interested in or have questions regarding public relations information from Easy Comforts, please send an email to: mkcpr@EasyComforts.com.

What is your Privacy and Security policy?

At EasyComforts.com, we respect your privacy and have established diligent procedures to ensure that your personal information is handled in a safe, secure, responsible manner. Below we describe why we gather information from our customers, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

Comments about our Privacy Policy may be sent by e-mail to help@EasyComforts.com. We can also be reached by telephone at 1-855-202-7391.

Our privacy policy addresses the following questions:

Who are we?

Easy Comforts is a leading direct marketing company in the United States, providing quality products to millions of customers through our catalogs and online.

The Easy Comforts business mailing address is:
Easy Comforts
250 City Center
Oshkosh, WI 54906

What information do we collect?

When you shop with Easy Comforts, online or through our catalogs, we collect the information necessary to process your transaction. This may include item, quantity ordered, name, address, city, state, zip code, telephone number, email address, and billing information (credit card or check account number, expiration date and billing address). When orders are shipped to an address different from the billing address, we will also ask for the name(s), full address(es) and phone number(s) of order recipients. Information you enter is collected even if you cancel or do not complete an order.

In addition when you visit online, our website automatically recognizes the address of your Internet Service Provider (ISP) and, in some cases, your domain name. We cannot identify you individually from your screen name if you are using America Online or one of the other major online services. Our website also identifies information such as your browser, your browser version, the operating system you are using, the pages you visit at EasyComforts.com and the uniform resource locator (URL) of where you were on the Internet if you clicked a link to www.EasyComforts.com.

How do we use the information we collect?

We use the information collected for various purposes, including:
* To process your transaction
* To provide services as you request
* To provide an enhanced and more personalized shopping experience
* To mail our catalogs and other offerings.
* To inform you of important information about your order
* To identify products and services you prefer so that we can inform you of products, services, and promotions that may be of interest to you
* To improve the merchandise selection available to you
* To improve our customer service
*To assure billing accuracy.

We intend to continue improving the content and function of EasyComforts.com. For this reason, we gather the information mentioned above so that we can provide content of interest to you and a site that functions correctly on your computer system.

In the event of a merger, consolidation, sale, or transfer of all or substantially all of the assets or business of EasyComforts.com (a "Successor"), one of the assets which would generally be transferred is the information we collect from our customers. However, the use of this information by any Successor would still be governed by the terms of this privacy policy, as amended from time to time, including any amendment after such transaction, and you will continue to have the right to opt-out of sharing your information with third parties.

We may disclose any information you provide to EasyComforts.com (i) when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site or to process any purchases you make or conduct any promotions you participate in; (iii) to protect the rights or property of EasyComforts.com, its users, Sponsors, Providers, Licensors, or Merchants.

Third-Party Ads

We use a third-party service provider to service internet ads on our behalf. This provider may collect anonymous information about your visits to our website, and your interaction with our products and services. Information about your visits to this and other websites may be used for targeted advertising purposes. This anonymous information is collected through the use of pixel tags or similar technologies which are industry standard technology used by most major websites. No personally identifiable information is collected or used in this process meaning that your name, address, email address or telephone number is not collected. For more information about this practice and to understand your option not to have this anonymous information used by our third party provider, please click here.

How do you access or correct information collected?

You may limit our use of your personal information including phone number, mailing address, and e-mail address, or instruct us not to share the personal information you have provided to us with third parties by emailing us at help@EasyComforts.com or by contacting customer service at 1-855-202-7391.

You may easily modify My Account personal information, including phone number and address, online anytime by simply logging into your account. Log in to My Account to review stored information. Always remember to save your updated preferences.

You may also email, write, fax or call Customer Service at Easy Comforts to have any changes made to your information.

What information do we share with others?

Easy Comforts is a subsidiary of Blyth, Inc. and as such we may share the information we collect with corporate affiliates.

Service providers: To provide you the best possible service and products, we provide information to outside companies that help us deliver the products and services offered. For example, we may work with an outside company to manage a database of customer information or to distribute our emails.

At times we may partner with outside vendors to provide additional services or products outside those offered by EasyComforts.com. Should you choose to accept or subscribe to offers from third parties, we may pass your relevant personal information, including name and credit card number, to the third party whose offer you have accepted. Your information will be transferred securely, and as a convenience, you will not need to re-enter your personal information. Your acceptance of a third party offer gives EasyComforts.com implied permission to share your personal information. Your personal information will not be released without your permission, as evidenced by your acceptance or subscription to an outside third party offer.

Other companies: We do not rent or sell your e-mail address to anyone.

On occasion, we may share a portion of our catalog mailing lists with other reputable companies. If you prefer not to receive these catalog mailings, e-mail your request to help@EasyComforts.com with your name and address exactly as it appears on the back cover of the catalog, or mail the back cover to:

Easy Comforts Mail Preference
250 City Center
Oshkosh, WI 54906

How do we use Cookies?

A "cookie" is a small file stored on your computer by a web site that gathers certain information about your activity on the site. We use cookies only to provide a mechanism that allows us to maintain your shopping cart. Our cookies do not store any personal or financial information about you. Most web browsers automatically accept cookies and allow you to disable the use of cookies. However, if you disable this feature, certain aspects of the Easy Comforts web site, such as the shopping basket and "My Account" will not function properly.

Web (tracking) Bugs or Beacons

"Web bugs" or "Web beacons" are devices placed inside emails that allow us to track certain activity. Tracked activity includes being able to tell if the email was opened, how many times a recipient opened the email, whether or not they clicked a link and how many links were clicked. We do not use these devices for any other tracking activity.

How do you opt out of EasyComforts.com email promotions?

From time to time, Easy Comforts will send out an email announcing special sales and promotions. Email promotions are sent to customers that have voluntarily given us their email address and agreed to receive our emails. By signing up to receive our emails, you may also receive an email from another member of our family of companies. We will never share, rent or sell your email address. If you do not wish to receive email from us, you may unsubscribe at any time by any of the following methods:

* If you receive a promotional e-mail from us, click on the link "Click Here to Unsubscribe" found at the bottom of every e-mail letter we send out.
* You may unsubscribe in the "Email Signup" section of our web site.
* You may e-mail, call, or fax Customer Service:
Customer Service: help@EasyComforts.com
1-855-202-7394 Monday-Friday 8:00 AM - 10:00 PM, Saturday 8:00 AM - 5:00 PM (Central)

Links To Other Sites

While visiting EasyComforts.com, you may link to web sites operated by our partners or other third parties. This does not mean we endorse these web sites. We do not make any representations or warranties about any web site you may access through this web site. They are independent from Easy Comforts, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decision regarding your interactions or communications with any other web site.

If you provide personal information at one of those other sites, you are subject to the privacy policy of that site, not Easy Comforts's privacy policy. We encourage you to read that privacy policy before submitting any personal information to any other web site.

Security Concerns

We are committed to data security and the accuracy of our information (see Our Security Policy ) received from domestic and foreign visitors to our site. Likewise, your recipient(s)' information is never shared with third parties. In addition, none of your information is merged with outside data for marketing purposes.

We do ask that you please review the acknowledgment of your request that you will receive to insure the accuracy of the information submitted to us. As noted earlier, your information is never shared with any third party when you let us know by email, letter, phone or the do not solicit option on each location where we are collecting information. The only exception is response to your specific request for merchandise or information. It should be noted that if you do allow us to share information, the other companies may be governed by different privacy policies.

Changes to Privacy Policy

We may change our Privacy Policy at any time. Please return to this page every so often and let us know if you would like us to make changes in the way our Privacy Policy applies to you.

Enjoy your visit to EasyComforts.com. We hope you find what you are looking for.

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